Blog Assignment 3 - Due 24-Sep

Wow - already at Blog #3. So, we have been discussing customer experiences this week, including the overall idea of an experience and an example framework to understand a bit better how to operationalize the idea. Using some of the discussion points from this week, identify and describe a customer experience that you think was particularly meaningful to you. Describe the overall experience, including how you felt and the immediate connections you have with the experience, and then break apart the experience in some way so that you can make sense of the parts that made up the overall experience. I'll talk about this more in class on Wednesday - at the very least, to get started, try to think of that great experience and just put some words to it. Don't forget about the guidelines from the syllabus and the feedback that Jay and I have been giving you. As always... have fun with it!